Refund Policy
Thank you for using Break Free Billing! This Refund Policy outlines the terms and conditions related to refunds for our services. By using our services, you agree to comply with the terms of this policy.
Scope of Refund Policy:
This refund policy applies to customers of Break Free Billing who have purchased our services directly from us. If you have obtained our services through a third party, please refer to their refund policy, as it may differ from ours.
Refund Eligibility:
Refunds are available under the following circumstances:
- Service Disruption: If Break Free Billing experiences a significant service disruption that prevents you from using our services for an extended period, you may be eligible for a refund.
- Dissatisfaction: If you are not satisfied with our services within the first 30 days of your subscription, you may request a refund.
- Billing Errors: In the event of a billing error resulting in overpayment, you may be eligible for a refund of the excess amount.
Please note that refund eligibility is subject to verification and review by Break Free Billing.
Refund Requests:
To request a refund, you must contact our customer support team within the applicable refund eligibility period.
Please provide your account details, a description of the issue, and any supporting documentation relevant to your refund request
Refund Process:
Upon receiving your refund request, our customer support team will review and assess your eligibility based on the criteria outlined in this policy. We may contact you for additional information or clarification if necessary.
If your refund request is approved, we will process the refund within a reasonable timeframe. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.
Refund Amount:
The refund amount will depend on the specific circumstances of your request:
- Service Disruption: The refund amount will be determined based on the duration and severity of the service disruption.
- Dissatisfaction: The refund amount will cover the fees paid for the unused portion of your subscription period.
- Billing Errors: The refund amount will correspond to the overpaid amount.
Cancellation of Services:
If you request a refund due to dissatisfaction or a service disruption, your access to Break Free Billing's services will be terminated upon the refund being issued. You will no longer have access to any data or features associated with our services.
Changes to Refund Policy:
Break Free Billing reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised version on our website. It is your responsibility to review the policy periodically. By continuing to use our services after any changes, you acknowledge and agree to the updated terms.
Contact Us:
If you have any questions, concerns, or need assistance with a refund request, please contact us at the following address:
Break Free Billing Inc
1 Berkshire Avenue
Wasaga Beach, Ontario L9Z 0G3
We will respond to your inquiries and address any refund-related issues promptly.
